That's some serious prospecting outreach, given the sheer number of companies available. With the highest tier plan on Zendesk Sell, we're talking 300 leads a month. They are literally millions of businesses to select from, making sure your leads will never dry up with Zendesk Sell.īasically, how it works is you are given a certain amount of prospecting tokens per month based on your plan. Reach essentially allows you to find new leads in seconds by searching through Sell's robust database of companies. Plus, you add in Zendesk Sell's fantastic prospecting feature called Reach, and you've got yourself a platform built to help sales teams succeed. When you've got all of your communication tools in one place, finding and nurturing leads suddenly doesn't seem so daunting. When it comes to managing leads, Zendesk Sell's got you covered. It did lack some of the more advanced marketing features we're used to with bigger platforms (A/B testing and ad campaigns), but what it lacked in features, it made up for in convenience. Once we had created the template, we were sending out emails left and right. We were able to add tags that automatically filled in info such as "company name" or "industry" based on our contacts. Overall, this process was extremely straightforward. Our first step was creating a template (shown below) so any of our team members could easily send out emails to our contacts. Once we were in, we got to work creating emails to send out to our affiliate marketing and PPC partnerships. Here's the integration screen for Gmail to give you a better idea. We set up our Small Business Bonfire email through Zendesk sell in just a few clicks. This is fantastic for sales teams because it opens up customer engagement across the board and ensures they're able to nurture leads and close deals faster. Then click on either email, voice, or chat, and you're connected. Simply click on the contact you'd like to reach out to. Zendesk Sell offers email, phone, and messaging integration through their communications channel.Įssentially, this means that you can connect your email, SMS, and voice channels and easily reach out to contacts via any of these methods. Our takeaway is that Zendesk provides a surprising amount of features to help scale your business without hurting your wallet. It’s also packed with features that help with every aspect of the customer lifecycle, from lead generation to post-sales. In fact, we think it’s a great platform to learn how to use a CRM (if you’re a beginner) and also to learn how to effectively manage a customer support solution. Zendesk is great for small and midsize businesses because it is extremely easy to use. Multichannel messaging/ticket conversion.Some features offered by Zendesk include: Then you have Zendesk for Service, an all-in-one ticketing system that combines multiple channels together to make the lives of your support team so much easier.īoth of these platforms come together to form the customer relationship management superhero that is Zendesk. Zendesk is essentially two sides of the same coin.įirst, you have Zendesk Sell, which is a robust CRM platform designed to help sales teams succeed, and businesses scale.
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